Zegna Tbilisi
Terms & Conditions
Last updated: 30 August 2026
These terms and conditions constitute a legally binding agreement between the user and [Company Name] LLC (I/N: [identification number]), a limited liability company registered under the legislation of Georgia (the "Company"), governing the use of this website. By using the website, the user confirms that they have read, understood, and agreed to these terms and to the Privacy Policy. A user who does not agree should not use the website.
1. Definitions
Company / Boutique — [Company Name] LLC (I/N: [identification number]), operating the Zegna boutique at Shota Rustaveli Avenue 50, Tbilisi, Georgia. E-mail: tbilisi@zegna.com.
Website — this website and its pages, operated by the Company.
User / Customer — a natural person of legal age under the law of the relevant state, or a legal entity, using the website.
Boutique profile — the optional details (name, e-mail, phone, sizing preferences) a user saves in their own browser to prefill enquiries.
Reservation request — a request sent by the user, by e-mail, to hold selected goods for viewing, fitting, and possible purchase at the boutique.
Parties — the Company and the user.
2. Nature of the service
2.1. The website is a catalog of the collection available at the boutique. It allows the user to browse goods, save a selection, and send the Company a reservation request by e-mail.
2.2. The website does not process payments. No card details, bank details, or other payment information are requested or accepted through the website. All purchases are concluded and paid for in person at the boutique.
2.3. A reservation request is an invitation to the Company, not a concluded sale. A reservation becomes effective when the Company confirms it by reply e-mail or telephone. Confirmed reservations are held for 24 (twenty-four) hours from the Company's confirmation, unless a different period is agreed.
2.4. Prices on the website are indicated in Georgian lari (GEL) and are informational. The binding price of any item is the price confirmed by the boutique at the time of sale. The Company may update prices on the website at any time; a price change does not affect a reservation already confirmed.
2.5. The availability of any item shown on the website is not guaranteed until the Company confirms a reservation.
3. Statements and warranties of the user
By using the website, the user declares and warrants that they:
3.1. are a natural person who has reached the age of 18 and has full legal capacity, or a legal entity duly registered under applicable legislation;
3.2. act of their own free will, provide accurate information in any profile or reservation request, and will keep it up to date;
3.3. will not take any action that endangers the proper functioning of the website, circumvents its access controls, or violates applicable law, these terms, or the rights of third parties;
3.4. accept responsibility for actions taken from their own device, including any reservation requests sent using details saved on that device;
3.5. are not engaged in illegal activity under the laws of any applicable jurisdiction, including the laws of Georgia.
4. Boutique profile
4.1. Creating a profile is optional and free. The profile is stored only in the user's own browser, on the user's own device, and is not transmitted to the Company. Details of how information is handled are set out in the Privacy Policy.
4.2. The user may delete their profile at any time by signing out on the website or clearing the browser's site data. Because the profile exists only on the user's device, the user is responsible for the security of that device.
5. Powers and responsibilities of the Company
5.1. The Company undertakes to describe the goods on the website accurately. Goods are considered in conformity with a contract of sale if they correspond to the description and characteristics presented to the customer at the boutique at the time of sale.
5.2. The Company is not liable for damage caused by inaccurate information provided by the user, nor for the user's inability to send a reservation request due to technical faults, interruptions, or circumstances beyond the Company's control (force majeure), including fires, floods, epidemics, power or network failures, and similar events.
5.3. The Company may modify, suspend, or discontinue any part of the website at its discretion.
5.4. The Company may decline a reservation request at its discretion, including where the requested goods are unavailable.
6. Consumer rights; defective goods
6.1. Purchases made at the boutique are governed by the legislation of Georgia, including the Law of Georgia on the Protection of Consumer Rights, and nothing in these terms limits rights granted to consumers by mandatory law.
6.2. If purchased goods prove to have a defect that existed at the time of sale, the customer has the right to request that the Company remedy the defect — repair or replacement of the goods free of charge, or a proportional price reduction — or to withdraw from the contract, in accordance with the law. The right to free repair or replacement may be exercised within 2 (two) years from delivery of the goods, except where this is impossible due to the nature of the goods or would impose disproportionate costs, or where the defect did not exist at the time of purchase.
6.3. Repair or replacement is carried out within a reasonable time and without significant inconvenience to the customer, taking into account the nature of the goods and the purpose for which they were purchased. Costs necessary to bring the goods into conformity — including materials and labour — are borne by the Company.
6.4. The customer may request a price reduction or withdraw from the contract where the goods cannot be repaired or replaced, where the Company has failed to do so within a reasonable time, or where repair or replacement would cause the customer significant inconvenience. The customer may not withdraw from the contract where the defect is insignificant.
6.5. The existence of a claimed defect may be verified by a qualified assessment arranged by the Company. On withdrawal from a contract, amounts paid are refunded against presentation of the purchase receipt, using the same payment method used by the customer unless another method is agreed.
6.6. For reasons of hygiene, underwear, swimwear, bodysuits, hosiery, earrings, and similar personal items cannot be exchanged or returned unless they have a manufacturing defect confirmed under clause 6.5.
6.7. Should the Company in the future offer distance sales (online payment and delivery), the customer will additionally enjoy the statutory right to withdraw from a distance contract within 14 calendar days without giving any reason, subject to the exceptions established by Article 13 of the Law of Georgia on the Protection of Consumer Rights. These terms will be updated before any such service is launched.
7. Intellectual property
7.1. The ZEGNA name, logo, and related marks are trademarks of their owner and are used on this website with authorization, solely in connection with the boutique's presentation of genuine goods. Nothing on the website grants the user any licence to use these marks.
7.2. The content of the website — text, images, graphics, and layout — may not be copied, reproduced, or distributed without the Company's prior written consent, except for personal, non-commercial viewing.
8. Responsibility of the parties
8.1. Each party is entitled to demand from the other the full and good-faith performance of its obligations under these terms.
8.2. The parties compensate each other for damage caused by complete or partial non-performance of their obligations in accordance with the legislation of Georgia. Compensation for damage does not relieve a party from performing its current obligations.
9. Amendments
9.1. The Company may unilaterally amend these terms and the Privacy Policy by publishing the updated text on the website. Continued use of the website after publication constitutes acceptance of the amended terms.
9.2. The user may stop using the website at any time. A user who does not accept an amendment should discontinue use of the website within 10 (ten) calendar days of its publication.
10. Governing law and disputes
10.1. These terms are governed by and interpreted in accordance with the laws of Georgia.
10.2. Any dispute between the parties shall first be addressed through negotiation; failing agreement, the dispute shall be resolved by the Tbilisi City Court.
11. Final provisions
11.1. The invalidity of any individual clause of these terms does not invalidate the remaining terms.
11.2. These terms, together with the Privacy Policy, constitute the entire agreement between the parties concerning the use of the website and supersede all prior communications on the subject.
11.3. Matters not covered by these terms are governed by the legislation of Georgia.
11.4. For any question, the user may contact the Company at tbilisi@zegna.com or at the boutique: Shota Rustaveli Avenue 50, Tbilisi, Georgia.